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Webinar: Federal Language Regulations for Health Plans
CyraCom - Jonathan Levy, Director of Language Services
Effective January 1, 2012, federal regulations require that health plans provide non-English language support. This includes:
Webinar: Federal Language Regulations for Health Plans
Objectives
In this webinar, you will learn more about the federal regulations for language services. In addition, the National Committee for Quality Assurance (NCQA), a health plan accreditor, will discuss their Multicultural Healthcare Distinction program and look at examples of how health plans can provide and implement language services effectively.
Speakers
NCQA - Tricia Marine-Barrett, Vice President of Product DevelopmentCyraCom - Jonathan Levy, Director of Language Services
Effective January 1, 2012, federal regulations require that health plans provide non-English language support. This includes:
- Providing on-demand, oral language support (ex. telephonic interpretation)
- Displaying linguistically and culturally appropriate written notices on how to access language services
- Giving claimant notification of urgent-care decisions within 24 hours