Webinar:
Using Language Services as a Risk Reduction Strategy
Featuring a Case Study from Banner Health
Using Language Services as a Risk Reduction Strategy
Featuring a Case Study from Banner Health
SpeakersLiz Swan, RN, MBA, CPHRM - RN Risk Management Consultant
Marisa Hernandez, BS - Interpreter Educator
Learn how Banner Health, a multi-state, 23-hospital system mitigates risk by using language services. Talking points include how Banner Health:
- Developed a comprehensive language services program to address The Joint Commission’s standards for patient-centered communication
- Trained bilingual staff to become qualified interpreters through its Banner Spanish Language Academy
- Used language services to reduce miscommunication risk, decrease expenses, and improve satisfaction among patients, staff, and physicians
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